FAQs

Frequently Asked Questions (FAQs)

Have another question? Email it to mycard@generalscashcard.com.

1. What is the Generals Cash Card?
2. How do I get my Generals Cash Card?
3. What if I lose my Generals Cash Card?
4. How does the Generals Bucks Account work?
5. What is my Generals Bucks Account Number?
6. When is value added to Generals Bucks Account available?
7. How do I make a purchase with the Generals Bucks Account?
8. Where can I use the Generals Bucks Account?
9. Is the Generals Cash Card Account Management Center a secure site?
10. What if I forget my user name or password?
11. What is the Generals Bucks Account refund process?

12. What are the Generals Cash Card Terms and Conditions and how can I review them?
13.How do I recommend additional accepting locations for Generals Bucks?
14.What happens if I swipe my card at a self-service location and the machine does not work?
15. Are there any types of purchases that are excluded from the Generals Cash Card Program?

 



What is the Generals Cash Card?

The Generals Cash Card is the official identification card of Herkimer County Community College.  Issued to all students, faculty, and staff, the Generals Cash Card is required for identification and access to essential campus services. It also offers a convenient account – Generals Bucks – for making cashless purchases on and around campus.  All students, faculty, and staff are currently eligible to receive a Generals Cash Card.


Back to Top


How do I get my Generals Cash Card?

Returning students should already have a card. All new students will receive a Generals Cash Card upon arriving to campus. A $10 College ID fee for the Card is included in your bill for all on-campus students each semester to cover the cost of operating the Generals Cash Card.


Back to Top


What if I lose my Generals Cash Card?

If you lose your Generals Cash Card immediately visit the Generals Cash Card Account Management Center or call 1.888.913.HCCC (4222) to disable your Generals Cash Card Account.
Then, contact the ID Card Office located in the
Library Building outside the bookstore to deactivate all other services and obtain a new card.  A $10 fee will be charged for a replacement card.

Back to Top



How does the Generals Bucks Account work?

The Generals Bucks Account is a prepaid spending account on your Generals Cash Card offering a safe and convenient way to make purchases on and around campus.  Unused balances roll over semester-to-semester and year-to-year. You must add value or authorize your financial aid to your Generals Bucks Account before using it to make purchases. You must have sufficient value available in your Generals Bucks Account to pay for each transaction. Each time you use your Generals Bucks Account, the amount of the transaction will be deducted from your account. You may not spend more value than you have.


Back to Top




What is my Generals Bucks Account Number?

Your 16-digit Generals Bucks Account number is located on the front of your card.

Back to Top



When is value added to the
Generals Bucks Account available?

Funds transferred by debit/credit card and cash are available instantly.  Check deposits are available on the business day received. If a check is returned to us by your financial institution for insufficient funds, the deposit will be reversed from your Generals Bucks account and a Returned Payment/Check fee will be assessed.  If the Returned Payment/Check fee creates a negative balance in your account, you will be contacted to make another payment to the account.


Back to Top




How do I make a purchase with
Generals Bucks Account?

The Generals Bucks Account works much like a debit or credit card. Just present your Generals Cash Card for payment to the attendant at the register. Your card will be swiped in a terminal and the transaction authorized. You will need to sign a printed receipt of the approved transaction.


Back to Top



Where can I use the Generals Cash Card Account?

The Generals Bucks Account is accepted for payment on and around campus.  Just look for the “Welcomed” Signage!  Click here to see a complete list of accepting locations.


Back to Top




Is the
Generals Cash Card Account Management Center a secure site?

Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.


Back to Top




What if I forget my user name or password?

Go to Generals Cash Card Account Management Center. Under the Login button, click [Forgot your username or password?] and follow the instructions.


Back to Top




What is the Generals Bucks Account refund process?

You may receive a refund of your Generals Bucks Account balance when you graduate, withdraw or leave your college. Proof of withdrawal or dismissal is required. Refund requests must be submitted in writing to:

Generals Cash Card Service Center
PO Box 1305
Doylestown, PA 18901-0117

or by emailing

mycard@generalscashcard.com

Please see Section 20 – Account Refunds in the Generals Cash Card Account Terms & Conditions for further details.

Back to Top




What are the Generals Cash Card Terms and Conditions and how can I review them?

The Terms and Conditions outline program policies and terms of use for the Generals Cash Card. They are available for review via a link in the footer of every page on this site.


Back to Top




How do I recommend additional accepting locations for Generals Bucks?

Cardholder suggestions are welcomed and encouraged.  Recommendations can be sent via e-mail to our recruitment department Please include the name and location and why you would like to see them join the program.


Back to Top




What happens if I swipe my card at a self-service location and the machine does not work?

If the self-service machine does not work properly, the funds for that transaction could be held in a “pending” status for seven (7) days.  Then, it will be released back into your available balance.  From the Account Summary screen, click on View Transactions (for the Cash account) to see the status of each transaction. If your funds do not return to your available balance after 7 days from your initial swipe, please email us a refund request.  Please include the location, date & time of the transaction(s) in question.


Back to Top




Are there any types of purchases that are excluded from the Generals Cash Card Program?

Yes.See a complete list of excluded items.


Back to Top