Frequently Asked Questions (FAQs)
Have another
question? Email it to
mycard@generalscashcard.com.
1.
What is the Generals Cash Card?
2.
How do I get my Generals Cash Card?
3.
What
if I lose my Generals Cash Card?
4.
How does the Generals Bucks Account work?
5.
What is my
Generals Cash Card Account
Number?
6.
What's the difference between Bookstore
Voucher, Meal Plan and
Generals Cash Card Account?
7.
When is value added to Generals Bucks Account available?
8.
How do I make a purchase with the Generals Bucks Account?
9.
Where can I use the Generals Bucks Account?
10.
Is the
Generals Cash Card Account Management
Center a secure site?
11.
What if I forget my user name or password?
12.
What is the Generals Bucks Account refund process?
13.
What are the Generals Cash Card Terms and Conditions and how can I review
them?
14.
How do I recommend additional accepting locations for Generals Bucks?
15.
What happens if I swipe my card at a self-service location and the machine
does not work?
16.
Are there any types of purchases that are excluded from the Generals Cash
Card Program?
What is the Generals Cash
Card?
The Generals Cash Card is the official identification card of
Herkimer County Community
College. Issued to all students, faculty, and staff, the Generals Cash
Card is required for identification and access to essential campus services.
It also offers a convenient account - Generals Bucks - for making cashless purchases
on and around campus. All students, faculty, and staff are currently eligible to
receive a Generals Cash Card.
How do I get my Generals Cash Card?
Returning students should already have a card. All new students will receive a Generals Cash Card upon arriving to campus. A $10 College ID fee for the Card is included in your bill for all on-campus students each semester to cover the cost of operating the Generals Cash Card.
What if I
lose my Generals Cash Card?
If you lose your Generals Cash Card immediately visit the
Generals Cash Card Account Management Center
or call 1.888.913.HCCC (4222) to disable your Generals Cash Card Account.
Then, contact the ID Card Office located in the
Library
Building
outside the bookstore to deactivate all other services and obtain a new
card. A $10 fee will be charged for a replacement card.
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How does the Generals Bucks Account work?
The Generals Bucks Account is a prepaid spending account on your Generals Cash Card offering a safe and convenient way to make purchases on and around campus. Unused balances roll over semester-to-semester and year-to-year. You must add value or authorize your financial aid to your Generals Bucks Account before using it to make purchases. You must have sufficient value available in your Generals Bucks Account to pay for each transaction. Each time you use your Generals Bucks Account, the amount of the transaction will be deducted from your account. You may not spend more value than you have.
What is my Generals Cash Card Account Number?
Your 16-digit Generals Cash Card Account number is located on the front of your card.
What's the difference between
Bookstore Voucher, Meal Plan and Generals Bucks Account?
The
bookstore voucher and meal plan for on campus students have been combined
with the Generals Bucks Account. In addition to personal payments, students
may now authorize their financial aid for purchases made with the card.
Students must complete a Generals Card Authorization Form available
here, or by visiting the the Bursar's
Office or Campus Bookstore. Note that students may not authorize more than
$800 to start the semester. More money can be added monthly as it is earned
through class attendance. Completed Generals Card Authorization Forms can be submitted to
the Bursar's Office in the Classroom Administration Building.
Click here for more
information.
The Generals Bucks Account is a prepaid spending account offering a safe
and convenient way to make purchases
on and around campus. It is designed to eliminate the
need to carry cash around campus. You or your parents must
add value or authorize
your financial aid to your
Generals Bucks Account before using it for purchases. Value in the
Generals Bucks Account rolls over from semester to semester and from
year to year.
When is value added to the Generals Bucks Account available?
Funds transferred by debit/credit card
and cash are available instantly. Check deposits are available on the
business day received. If
a check is returned to us by your financial institution for insufficient
funds, the deposit will be reversed from your Generals Bucks account and a
Returned Payment/Check fee will be assessed.
If the Returned Payment/Check fee creates a
negative balance in your account, you will be contacted to make another
payment to the account.
How do I make a purchase with Generals Bucks Account?
The Generals Bucks Account works much like a debit or credit card. Just
present your Generals Cash Card for payment to the attendant at the
register. Your card will be swiped in a terminal and the transaction
authorized. You will need to sign a printed receipt of the approved
transaction.
Where can I use the
Generals Cash Card Account?
The Generals Bucks Account is accepted for payment on and around campus. Just
look for the "Welcomed" Signage!
Click here to see a complete list
of accepting locations.
Is the
Generals Cash Card Account
Management Center a secure site?
Yes, it is secured via 128 Bit SSL Encryption so you can manage your account
with confidence.
What if I forget my user
name or password?
Go to
Generals
Cash Card Account Management Center.
Under the Login button, click [Forgot your username or password?] and follow
the instructions.
What is the
Generals Bucks Account refund process?
You may receive a refund of your Generals Bucks Account balance when you
graduate, withdraw or leave your college. Proof of withdrawal or dismissal
is required. Refund requests must be submitted in writing to:
Generals Cash Card Service Center
PO Box 1305
Doylestown, PA 18901-0117
or by emailing
mycard@generalscashcard.com
Please see Section 20 - Account Refunds in the Generals Cash Card Account Terms & Conditions for further
details.
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What are the Generals Cash Card Terms and Conditions and how
can I review them?
The Terms and Conditions outline program policies and terms of use for the Generals Cash Card. They are available for review via a link in the footer of every page on this site.
How do I recommend additional accepting locations for
Generals Bucks?
Cardholder suggestions are welcomed and encouraged. Recommendations can be sent via e-mail to our recruitment department. Please include the name and location and why you would like to see them join the program.
What happens if I swipe my card at a self-service location and
the machine does not work?
If the self-service
machine does not work properly, the funds for that transaction
could be held in a “pending” status for seven (7) days. Then,
it will be released back into your available balance. From the
Account Summary screen, click on View Transactions
(for the Cash account) to see the status of each transaction.
If your funds do not return to your available balance after 7 days from your initial swipe, please email us a refund request. Please include the location, date & time of the transaction(s) in question.
Are there any types of purchases that are excluded from the
Generals Cash Card Program?
Yes. See a complete list of excluded items.
